Privacy Policy

At Excursion Care, we are committed to protecting the privacy of out clients. In doing so Excursion Care:

Makes all reasonable attempts to anonymise client information.
Abide and comply with NSW Health Records and Information Privacy Act 2002
Seek informed consent from the client before the transmission or gathering of any health-related documentation or information to or from a third party.
Destroy any identifying documentation relating to an individual after services have been rendered. We keep invoices to meet our tax obligations.
Excursion Care upholds the client's privacy rights to the highest standard.
Our Privacy Policy does not supersede NSW legislation in order to protect the client's rights
Any contradiction that is found within the Privacy Policy is overruled by the legislative framework found in the NSW Health Records and Information Privacy Act 2002, guiding principles and industry relevant privacy frameworks.
Website Traffic remains uncollected and comes with a zero cookies policy

1. Introduction

At Excursion Care ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your health information in accordance with relevant legislation and privacy principles.

2. Information We Collect

We collect personal health information necessary to provide our services and carry out our functions. This may include:

• Health records and medical history

• Identifiers assigned by public sector agencies

• Any other information relevant to your health care

3. Purpose of Collection

We collect and use your health information for the following purposes:

• To provide and manage health care services

• To communicate with you regarding your care and treatment

• To fulfil legal and regulatory obligations

• To improve our services and conduct research in the public interest

4. Relevance, Accuracy, and Non-Intrusiveness

4.1 Relevance

We will ensure that the health information we collect is relevant to the purposes for which it is collected. We do not collect more information than is necessary to achieve these purposes.

4.2 Accuracy

We are committed to maintaining the accuracy of your health information. We take reasonable steps to ensure that the information we hold is accurate, complete, and up-to-date. If you become aware that your information is inaccurate or incomplete, please inform us so that we can correct it.

4.3 Non-Intrusiveness

We will collect only the information that is necessary for the specific purposes outlined in this Privacy Policy. We strive to avoid collecting information that is excessive or intrusive. Our practices ensure that any information collected is appropriate for the purpose for which it is intended.

5. Consent

5.1 General Consent

By providing us with your personal health information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

5.2 Specific Consent

In certain situations, we may require explicit consent to collect, use, or disclose your health information. This includes:

• Use of Identifiers: We will not adopt or use identifiers assigned by public sector agencies without your consent, unless required by law.

• Health Records Linkage: We will not include your health information in a health records linkage system or disclose identifiers for this purpose without your explicit consent.

5.3 Withdrawal of Consent

You have the right to withdraw your consent at any time. To do so, please contact us using the details provided below. Please note that withdrawing consent may impact our ability to provide you with certain services.

6. Access to Health Information

You have the right to request access to your health information. Upon request, we will provide you with access to your information without excessive delay or expense, subject to any lawful restrictions.

7. Accuracy and Amendments

We strive to keep your health information accurate and up-to-date. If you believe your information is incorrect or incomplete, you may request an amendment. We will make reasonable efforts to correct or update your information. If we cannot make the requested changes, we will attach a statement of your concerns to your record.

8. Use of Identifiers

We will only assign or use identifiers if it is necessary to efficiently carry out our functions. We will not adopt, use, or disclose an identifier assigned by a public sector agency without your consent, unless required by law.

9. Anonymity

Wherever lawful and practicable, we will provide you with the option to not identify yourself when interacting with us or receiving our services.

10. Transborder Data Flows

We will not transfer your health information to any jurisdiction outside New South Wales or to a Commonwealth agency unless:

• The recipient is subject to privacy principles similar to our own

• You have consented to the transfer

• The transfer is necessary for contractual or legal reasons

• It is needed to prevent serious threats to health or safety

• We have taken steps to ensure the recipient complies with privacy principles

11. Security of Information

We implement reasonable steps to protect your health information from unauthorised access, use, or disclosure. This includes physical, administrative, and technical safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through direct communication.

13. Retention of Health Information

We retain health information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and for any other purpose required by law. The retention periods for different types of health information are determined based on legal requirements and industry standards.

Health information will be securely disposed of or de-identified when it is no longer required or when the retention period expires. This includes shredding physical records and using secure data deletion methods for electronic records.

If we need to transfer health information outside New South Wales or to a Commonwealth agency, we ensure that such transfers comply with applicable legal requirements.

In certain circumstances, such as legal disputes or investigations, health information may be retained for longer periods. Additionally, we may retain information in a de-identified form for research or public interest purposes.

If you have any questions about our retention practices or wish to request access to your health information, please contact us using the details provided below.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your health information, or wish to withdraw your consent, please contact us at:

admin@excursioncare.com.au or (02) 8006 8408

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